Across your organization, in every business unit and employee role, soft skills are crucial for gaining new clients, improving customer service metrics, and building a stronger team dynamic. LinkedIn carried out a study in 2018 covering 100 metropolitan cities in the United States and discovered a communication skills shortage in 1.4 million people.īut does addressing this gap really make sense? Why do soft skills in the workplace matter? How Soft Skills Training Can Benefit Any BusinessĬompetencies like communication, conflict resolution, and problem solving underpin almost every facet of business operations. These are the reasons for a huge shortage of soft skills in 2020. Plus, while hard skills can be learned and mastered over time and with repetition, soft skills can be harder to develop and more difficult to accurately evaluate and measure. In short, these are some key differences between hard skills and soft skills:ĭifferences between hard skills and soft skills Soft SkillsĪs mentioned, soft skill development is often underestimated and not given due importance. Soft skills deal more with interpersonal relationships and involve things like conflict resolution, communication, listening, and problem-solving. Hard skills tend to relate to the core business of an organization, such as writing skills, computer networking skills, machine operation, business analysis, design, and construction. They come from certification programs, employee training, and work experience and can be taught, measured, and tested through exams and practical assignments or quizzes. In contrast, hard skills are technical skills that are often job specific.
That includes things like people skills, social skills, interpersonal skills, and transferable skills. Soft skills tend to be more personality-focused, as opposed to being based on qualifications, technical skills, or vocational experience. So let’s take a closer look at how it all works. As you can see, the results from soft skills training are impressive. Stanford Research Institute International determined that 75% of the long-term success in a given job role is based on a mastery of soft skills, and only 25% of that job success comes from technical skills. Their training in soft skills like problem solving and decision making increased productivity, made complex tasks more efficient, and improved employee attendance.
One study by MIT Sloan found that a controlled, 12-month soft skills training trial in five different factories yielded a 250% ROI in just eight months.
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